Exchange and Return Policy

Welcome to Adhab Shein, and thank you for your trust in us.
In order to ensure your satisfaction and the best shopping experience, we explain our exchange and return policy.

The nature of our products

Due to the sensitive nature of our products such as Underwear, body shapers, and skincare productsThis category of products cannot be returned or exchanged after the purchase process is completed, in order to preserve Customer safety, hygiene and quality standards.

Return Policy

  • We apologize for not accepting Any return or exchange requests after completing the purchase process.
  • Only the following cases are excluded:
    1. If you receive a product wrong Different from the original order.
    2. If there is obvious manufacturing defect In the product upon receipt.

In these cases, please contact us within 24 hours from receiving the order Send photos showing the problem, so that they can be reviewed and the product replaced if the error is found.

General conditions

  • The product must be unused, unopened, and in Its original condition مع التغليف والبطاقة.
  • Any product that has been opened or partially used cannot be returned or exchanged.
  • The policy does not cover any damages resulting from misuse or improper storage by the customer.

Processing period

If the return or exchange request is approved, the request will be processed within 3 to 5 working days من تاريخ الموافقة، ويتم التنسيق معك بخصوص عملية الاستبدال أو التعويض المناسب.

To communicate

For inquiries or to submit a replacement request in eligible cases, please contact the support team via email:
📩 support@ahdab-shein.com

Disclaimer:
We aim at Adhab Shein To provide a convenient and safe shopping experience, we always inspect each product before shipping to ensure the highest quality to satisfy our valued customers.